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Ҷֱ delivery services

06 October 2023

UC Ҷֱ provides a range of services to support our distance students plus any student or staff who are off campus, or unable to visit our libraries in person. Check if you're eligible for our delivery services.

HOW TO APPLY

Delivery Service Information

What services are provided?

The Ҷֱ will post items you haverequestedto you or send scans of chapters & journal articles to your email address. Postage is paid for by the University and each parcel sent to you will include return postage. You can request standard loans and 3 day loan items only. Items on 3 hour, 1 hour or 1 day loan cannot be posted. Items not held by the Ҷֱ may be requested using theinterloans service.

To request a scan of an article that is not available electronically please contact us by email with the details of your request.

You will also have access to many online resources, including guidance on using library resources, advice on search strategies, databases and other electronic resources.

Students living outside of New Ҷֱ are welcome to register for library distance services. The Ҷֱ cannot post books overseas but we do offer the following services:

  • Access to the Ҷֱ's website and electronic resources
  • Scanned copies of book chapters and journal articles
  • Use of theinterloan service
  • As a UC student, you are able to borrow from other academic libraries throughout New Ҷֱ and Australia. Seeherefor further details

Consult a Subject Librarian

Contact asubject specialistor use ourAskLIVEservice for individual help. We can assist you with:

  • Identifying relevant information sources for your topic
  • Designing search strategies for finding information
  • Using the Ҷֱ's resources, both print and electronic
  • Ways of keeping up with what is being published in your subject

Delivery Services

Ҷֱ items are delivered to you by Courier. To return the item you need to book a pickup with the courier using the website link on the return label that is sent to you with the item. In some cases, particularly with rural addresses, the courier will not pick up from your address. The alternative option is to post back using our Freepost address below.

FreepostҶֱ
Ҷֱ
Private Bag 4800
Christchurch 8140

Contact us
Freephone: 0800 763 676
Internal extension: ext94888
Email:distance@libr.canterbury.ac.nz

Am I Eligible?

All fully enrolled students or staff are eligible for delivery services. We are unable to deliver to Ҷֱ halls of residence. We do not post any items outside of New Ҷֱ. If you are a UC student living outside of Canterbury, you are eligible to borrow from other academic libraries throughout New Ҷֱ and Australia. See  for further details.

Frequently Asked Questions

You can load money onto your Canterbury Card, either at a reload station by EFTPOS, or online by credit or debit card(via). See theFines and paymentspage for more information.

Unfortunately, we are unable to update student addresses. You'll need to do this yourself on. It is vital that you do this to avoid items being posted to the wrong address.

Use ourremote online paymentoption. If you have any queries about lost book charges pleasecontact library staff.

Standard items are issued for 90 days for all students. If items are requested by another person and recalled, you are still guaranteed an issue period of 18 days.

If an item has other requests queued it will be issued for 10 days only. 3 day loans are issued for 10 days.

High demand items are issued for 10 days. Renewals are for 3 days only, regardless of how long you have had the book. We suggest you renew your High Demand item as close as possible to the due date to avoid the due date being reduced.

If you have already renewed your item and your due date has been reduced call us (0800 763 676) and we will reinstate the correct due date for you.

If the journal article is available electronically then you can access it online with your UC username and password. If the journal article is held in paper/print form only, you can request the article from us and we will scan and email it to you. Please phone (0800 763 676), send us anemailor useAskLiveto make this request.

Yes, NZ Post does accept items with a handwritten FreePost address. The address is available near the top of this page.

No, please reuse the packaging the item was posted in and place the return sticker on the front. If you no longer have the packaging, please make sure the items are wrapped securely and protected.

Talk to us. Let us know the issues and we can make a note on your account. We are not going to penalise you for something that is beyond your control.

Need help? Chat with us on AskҶֱ now.

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